Frequently Asked Questions
Normally scam sites have an abnormally big range of different strains – this fact should straight away trigger your security on where would they get so much product and so many strains unless it is a market place. Secondly if site offers look to good to be true – it most likely is. Thirdly, scam site normally offer only to buy in bulk or in high quantity so they now that customer would not return again and this makes their profit from scamming.
HUB420 team strongly believes that UK is coming very close to cannabis legalization and we would like to be in that business a little bit ahead before it happens. Although, our deep-web website will be operating shortly.
Yes, we only operate on the UK mainland and we do not ship to the islands
We have automated conversion tool with the real exchange rate on our shop page under currency tab
It's solely the responsibility of the customer to provide correct shipping details. If you have placed the order and have noticed an error - please contact telegram customer support ASAP to rectify it. We do not provide refunds in the occasion when customer has not provided correct shipping data.
As for the tracking number – it’s not commonly shared purely due to privacy reasons and is used only in the case when order is not delivered / disputed. It’s sort of guarantee for you that if the package is stopped – it would be refunded/resent to you. It’s common practice in this kind of business and is used in dark web markets too.
Unfortunately we are being blocked by hotmail/outlook/gmail as someone complaint about us so they are not letting emails through. To see order progress we suggest to create an account with us and to use alternative email provider such as protonmail – it also provides high privacy and email encryption so no one can see your emails unless they do not have your password and direct access to your email address.
We do not need to know your true names except for delivery address. Our organization do not share any of customer details and you do not necessarily need to register with us. We hold our servers in a secure location and in case of intrusion – we will destroy the data physically
Although transaction remains within blockchain history it does not contain any personal data. Also, we frequently change our wallet addresses so there will be no proof that you bough something from us. Thus, please only transfer to the wallet addresses which are listed at the checkout page.
Our store has 99% success rate on delivery as we take packaging process extremely seriously. However, we believe that there might be cases when there was an error from either our side or the package was lost/stolen. If you have not received your order within given time frame please contact us. We will investigate the position of your package. In the event when tracking data shows that your order is lost - we will provide replacement free of charge. In case your order has status "delivered" - no replacement is provided as we trust the courier data.
Unfortunately due to the nature of our business and privacy involved we have to maintain – we cannot offer returns at this stage.
There are plenty of exchanges which allows you to buy any kind of cryptocurrency. Coinomi is an example of an a wallet where you can purchase bitcoin straight to your wallet.